Terms of Use
All references herein to "Superior Equipment and Supply", “Superior Equipment”, “Superior”, "we", "us", and "our" refer to Superior Equipment and Supply Company Inc. The terms "customer", "user", "you", "your" and "yours" refer to the user/customer utilizing our website to order services or merchandise ("Product") or to browse our website.By using the Superior Equipment and Supply website, you agree to be bound by its terms of use (explained below), legal notices, privacy policy, and all disclaimers and terms and conditions that appear elsewhere on the Superior Equipment and Supply website.We reserve the right to make changes to the Superior website, Policies and Terms of Use at any time. Each time you use the Superior website, you should visit and review the then current Policies and Terms of Use that apply to your transactions and use of this site. If you are dissatisfied with the Superior website, its content or Policies and Terms of Use, you agree that your sole and exclusive remedy is to discontinue using the Superior website.
Disclaimers and limitations of liability
Our website and contents are provided on an "as is" and "as available" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein. No oral advice or written information given by Superior or its Representatives shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Superior or its Representatives be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Superior website, including but not limited to reliance by you on any information obtained from the Superior website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Superior has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Superior website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Errors on our website
All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.
Pricing Policies
Online prices, offers and selection may vary from our retail store and are subject to change without notice. In the event in which an item has had a substantial price increase, we will attempt to contact you via email or phone to request your approval of the additional charges. The item will not be shipped and you will not be invoiced until these charges are accepted. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation; however, we reserve the right to cancel any order you place with us without giving any reason.
Sales Tax Policy
Superior Equipment and Supply currently collects and remits sales tax in the State of Wisconsin as required by law. If you claim tax-exempt status, please contact Customer Service or visit one of our retail stores for information on obtaining the proper State of Wisconsin tax exemption form. This form must be in our possession, signed and properly filled by an authorized representative of your business, before taxes will be removed from any order. Applicable sales tax will be added to all orders shipped to states that require us to remit tax.
Payment Policies
We currently accept payments made with all major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®), Paypal®, or business checks. Payment by check cannot be made online. Please contact Customer Service for assistance.Generally, credit and debit cards are not charged until your order is shipped. However, all credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. For special order items, your credit card will be charged when your order is sent to the manufacturer for processing.Open account status is available to credit worthy customers. Terms for open accounts are net 10 days. Call 1-800-960-4300 to apply for credit on an open account. We will open your account and advise acceptance by letter.
Order Acceptance and LimitationsOnline orders are received the next business day after they are placed, and take 1 to 2 days for processing before shipment. Although we try to ship express orders out the day we receive them, we will not guarantee the actual ship date. Please plan accordingly if you require express shipping, or contact Customer Service for assistance.
Shipping PolicySuperior Equipment and Supply puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.
Shipping Destinations
Superior currently ships to the continental United Sates to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal.Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.
Shipping Methods and Charges
Superior ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.Most orders are shipped via UPS. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock.
Common carrier shipments require a signature at the time of delivery.IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly (only if delivered by a Superior Equipment and Supply Team), upstairs/high-rise delivery (result in pending shipping quote), delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges.
Please visit the Shipping section for more information about shipping rates and options.Superior does not ship orders C.O.D.In cases where orders are held at the terminal by the shipper, Superior will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Split Shipments and Backorders
Superior will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. When it is not possible to ship your entire order from one location, we will split the order and ship from multiple store locations and/or shipping centers.Superior will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed.On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone or email to explain the situation and offer solutions.Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.
Delivery Time
Due to our vast inventory, we are able to ship most orders within 2-3 business days after receiving it, with approved payment. Products listed as "special order" will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.While we will make every effort to provide your order by the desired date, Superior Equipment and Supply does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.
Orders Damaged in Shipping
While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).2. Verify the number of packages delivered with the packing slip provided by Superior.3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 days of delivery.Then contact Superior Equipment and Supply Customer Service toll free at 1-800-960-4300 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.Superior Equipment and Supply is not responsible for damaged items accepted and signed for at the time of delivery. Superior will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).
Cancelling an Order
If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.If you need to return an item to us, please read our Return Policy for more information.
Special Orders
Any Product that we do not stock in our warehouses is considered a "special order" item. Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date. While we make every effort to ensure you receive your order by the soonest possible date, Superior Equipment and Supply does not guarantee the timely delivery of any item.For special order items not currently on our website, there is a minimum order of $300 or the manufacturer's minimum order, whichever is higher, not including shipping and any applicable taxes or fees.For information about returning a special order, please see our Return Policy.
Return Policy
If you're not completely satisfied with an online purchase, Superior will gladly refund or exchange the product within 10 days of receipt of the product, less shipping charges, except as noted below.
Requirements
For any exchange or return, we need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.A Return Authorization (RA) number must be obtained from Customer Service via phone or email prior to return. Merchandise shipped to us without a Return Authorization number will be assessed a 20% restocking fee to be deducted from any refund amount.No items that have been used, custom manufactured or made to order may be returned.Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.
Shipping Costs
Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Superior in good faith and are returned to us due to incorrect shipping information.Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed.All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Superior committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Superior will arrange for return shipping. Contact Customer Service for assistance. Shipping charges will be deducted from any credited amount on any item that Ace Mart has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.
Special Orders
Products designated as "Special Order" items are subject to a restocking fee. Please note that special orders are usually processed within 1 day of placing the order. There is no restocking fee on special order cancelled before processing, but there is a 20% manufacturer restocking fee on special orders cancelled after processing but before shipment. "Special Orders" cancelled after shipment are subject to a 20% restocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable.
In-Store Returns
Any Product purchased online (except special orders) may be returned to Superior Equipment and Supply’s location in Milwaukee, WI provided that it meets the above requirements. Please be sure to bring the Superior invoice, the credit card used to make the online purchase, and a form of personal identification. Please note that the decision to accept or reject your return, offer repair service, assess a restocking fee, and/or refund with store credit is at the sole discretion of the store manager. Returns for purchases made using an Superior Gift Card must be made in person at our store. The credit refund will be processed immediately and issued on a new Gift Card.
Refunds
Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase.Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned Product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account. Returns for purchases made using a Superior Equipment and Supply Gift Card must be made in person at one of our retail store locations. The credit refund will be processed immediately and issued on a new Gift Card.
Fees and Additional Charges
Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer's recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.
Orders Damaged in Shipping
While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).2. Verify the number of packages delivered with the packing slip provided by Superior.3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 days of delivery.Then contact Superior Equipment and Supply Customer Service toll free at 1-800-960-4300 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.Superior Equipment and Supply is not responsible for damaged items accepted and signed for at the time of delivery. Superior will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).
Privacy Policy
Superior Equipment and Supply takes online privacy and security concerns very seriously. To enhance your shopping experience with us, we will need to collect and use some information from you when you use our site. This Privacy Policy explains how we use and do not use this information and the steps we take to protect it. We encourage you to review this page periodically to be informed of how we are protecting your information. By visiting acemart.com, you are accepting the practices described in this Privacy Policy.
Information Collection and Use
Superior is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Superior collects information from our users at several different points on our website.
Registration
Superior allows customers that use this website to create an account registration that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to: name, email address, bill-to and ship-to address). This information is used to add a personalized experience to this website and to offer our customers ease of use during the order process. All information pertaining to our customers is stored in a secure database and non-accessible by third parties. All contact information may be changed at anytime via our customer account interface. On occasion we may contact our users about the services on our site for which they have expressed interest.
Email Promotions
If a user wishes to subscribe to our email promotions, we ask for contact information such as your email address. Superior gives all subscribers the authority to add or remove themselves from our mailing list at any time via our homepage or by clicking the "Unsubscribe" link in any email promotion.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes in the event of an online contest. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Superior will automatically send the friend a one-time email inviting them to visit the site. This information is used for the sole purpose of sending this one-time email and is not added to any electronic mailing lists.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, this information is protected both online and off-line.When our registration/order form asks users to enter sensitive and private information (such as credit card number and/or home phone number), that information is encrypted and is protected with the best encryption software in the industry, 1024 bit-SSL (Secure Sockets Layer) encryption. This technology creates a secure, encrypted connection between our server and your computer using a unique "session key" which only these two computers can decrypt during the session. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected interfaces to gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on the privacy of our customers' information and what they can do to ensure our customers' information is protected at all times.Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a series of security authentication mechanisms.If you have any questions about the security on our website, you can send an email to andrea@superiorequipmentwi.com.
Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.For example, to determine if our customers qualify for a credit line with us, we use their name, business name, social security number and or other pertinent information to request credit and/or other business related reports to receive information that allow Superior to make informed decisions in relation to credit worthiness.
Special Offers
We send all new users a welcoming email to verify password and username. Established users will occasionally receive information on products, services, special deals, and/or a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our "Choice/Opt-out" below.
Correcting/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by contacting Customer Service.
Choice/Opt-out
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, you may unsubscribe from our mailing list at anytime by sending an email to andrea@superiorequipmentwi.com. This procedure physically removes your email address from our lists.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
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